|
Business
Process Improvement
______________________________
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| For
further information contact Practice
Leader |
 Peter
Hay |
|
Practice business processes are at the heart of
all companies. There are invariably abundant opportunities
for process improvement, but other priorities and
initiatives prevail, resources are limited, and
consensus is tough. Consequently, even with the
best of intent, little meaningful progress is made.
TPP offers three services that are targeted to specific
company's needs and time horizon, depending on its
capacity to drive a BPI program.
BPI "Refresh"
BPI Change Request Prioritization
BPI "Form & Fit"
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BPI "Refresh" [ short term
return ]
Typically, the review of business processes only
happens when major systems are implemented, e.g.
ERP, CRM, SFA etc. Consequently, processes tend
to be limited to a "point in time", reflect the
"old" process replicated in the new system, and
"fit" in with whichever system solution was implemented.
Periodically, and certainly 6 to 18 months after
a major system implementation, a focused "time-boxed"
effort to improve business processes can yield significant
benefits that were lost in the disruption of the
initial implementation.
Based on the principle of "let the data lead you",
TPP's approach to developing a BPI effort is to
work with subject matter experts to:
BPI Change Request Prioritization
[ medium term impact ]
Requests from users for enhancements and modifications
(Change Requests) frequently overwhelm IT organizations
who are trying to focus on delivering the next "big"
project. IT is not able to prioritize the demand
and the user community is familiar with and therefore
only interested in its own requests.
TPP
uses an analytically based approach to define the
value and implementation effort for the current
portfolio of Change Requests in order to enable
a prioritization:
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BPI
"Form & Fit" [ longer term M&A ]
Acquiring
companies and merging operations and systems is
done frequently but there are inevitably surprises
that delay onboarding and drive up cost. Every business
has some unique characteristics that manifest through
business process and reporting. Identifying these
process anomalies as early as possible, and the
consequent systems implications, is key to successful
integration. Due diligence does not typically get
to the process level and therefore the uniqueness
may well not be revealed.
TPP will conduct a "Form & Fit" workshop(s) with
SME's from both the target and receiving organizations
to:
